FAQs
Orders & Shipping
How long does shipping take?
Orders are typically dispatched within 2–4 business days. Delivery timeframes depend on your location.
Do you offer click & collect?
Yes! You can select free click & collect from:
NVL North (Albany)
NVL East (Pakuranga)
You’ll receive an email when your order is ready for collection.
How much is shipping?
Shipping is calculated at checkout. We offer flat-rate shipping across New Zealand.
Returns & Exchanges
Can I return my item?
We accept returns within 14 days of receiving your item, provided it is unworn and in original condition
Do you offer refunds?
We do not offer refunds for change of mind.
We offer exchanges or store credit where applicable.
What items cannot be returned?
Worn items
Sale items
Custom or made-to-order items
Products
How do I choose the right size?
We recommend checking our size guide (if available) or reaching out to our team — we’re happy to help!
Will you restock items?
Some items are limited edition and may not be restocked. Keep an eye on our socials for updates 👀
General
Who do I contact if I need help?
You can email us anytime at office@neverlandstudios.co.nz and we’ll get back to you within 3–5 business days.